School of Science and Technology Faculty

Dr Athanasia Pouloudi

Course(s):ICT Management


Dr Athanasia Pouloudi

Athanasia (Nancy) Pouloudi is Associate Professor in Information Systems Management in the Department of Management Science and Technology at the Athens University of Economics and Business (AUEB), Greece. She holds a first degree in Informatics (AUEB, Greece), and an MSc and PhD degree in Information Systems (London School of Economics, UK).

Nancy favors an interpretive research approach to the study of organizational and social issues in information systems adoption. Her research agenda entails bringing to the fore the social dimension of interorganizational systems, including e-business and e-government applications, acknowledging and revealing complex stakeholder relationships. She has acted as scientific coordinator for AUEB in a number European Projects on e-government, e-business and e-inclusion. She is Senior Associate Editor of the European Journal of Information Systems and Associate Editor of IT & People and member of the Editorial Boards of Information & Management and the International Journal of Society, Information, Communication and Ethics.

She has taught information systems at Brunel University (as lecturer) and the London School of Economics (as teaching assistant) and held visiting positions at Erasmus University (The Netherlands), the University of Hawai‘i (USA) and the Athens Laboratory of Business Administration (Greece). She has served as Programme Committee member in several international conferences and recently as Research-in-Progress Paper Co-Chair at the European Conference on Information Systems (ECIS) 2009, Programme Committee Chair at the Mediterranean Conference on Information Systems (MCIS) 2009 and Doctoral Consortium Co-Chair at MCIS 2010. Nancy is an active member of the Association of Information Systems (AIS) and serves as Region 2 (Europe-Middle East-Africa) Representative of the AIS from July 2010 to June 2013.

Nancy can be reached by e-mail at




ICT Management

Teaching Hours and Credit Allocation: 30 Hours, 6 Credits
Course Assessment: Exam & Coursework



The purpose of this course is to provide a broad understanding of the importance of ICT systems in the modern business environment so that the management makes the right decisions on issues relating to information systems. The course focuses on issues of information systems integration within the organization, information systems utilization according to the organization’s capabilities and its implications on processes and individuals, as well as information resources management. Topics covered include process analysis, project analysis, production planning and scheduling, ICT systems and new business models, quality management, supply chain management, capacity and facilities planning. The course also develops basic macroeconomic theory to enable managers to critically evaluate economic forecasts and policy recommendations and then applies these concepts in a series of case studies.


Learning Outcomes

Upon completing this course, students will:

  • Develop analytical skills in planning, evaluating and supervising a project in ICT
  • Develop skills in Evaluating and Sustaining Production Quality in ICT
  • Understand some basic elements of Supply Chain Management
  • Develop skills in Human Resource and Workforce allocation and management
  • Broaden their experience through several case study examples



  • Process and Project Analysis
  • Production Planning and Scheduling
  • Quality Management
  • ICT Systems and New Business Models; E-Commerce, Decision Making
  • Capacity and Facilities planning
  • Workforce Scheduling
  • Project Valuation and Financing
  • Case Studies



E. Turban, L. Volonino, Information Technology for Management, 8th Edition, 2010, John Wiley & Sons, Inc.

Oz E. Management Information Systems, Course Technology, 6th edition.

J. Laudon, K. Laudon, Essentials of Management Information Systems, Prentice Hall, 8th edition.

M.H. Sherif, Managing Projects in Telecommunication Services, Wiley-IEEE Press.